Headerbild zu Incident Kommunikation Management

Incident communication management

Optimize your incident communication and respond faster to incidents.

Monitoring of system components

Statuspage allows you to keep track of the status of individual system-related components as well as a history of past incidents. Our self-created solution also allows you to connect various monitoring tools and query them in specific cycles. The component failure automatically generates an e-mail to your ticket system.

Create a maintenance window

Our solution allows you to create a maintenance window. This reduces the occurrence of false alarms caused by system maintenance. Plan your maintenance and define which components are affected by the maintenance and for how long.

Incident communication management

Use a centralized service portal to give everyone affected the chance to report an incident. This incident is then automatically transferred to Opsgenie and reported as an alert. Define teams in Opsgenie as well as roles in the team and rules on how to handle different alerts.

Edit incidents in a team

In Opsgenie, multiple alerts can be combined into one incident. It is possible to automatically assign the alerts to the correct service team directly upon arrival using predefined rules. In the incident, all information about the incident is collected and made available to all team members. Everyone can thus get a quick overview and see the completed and open tasks for processing the incident. These are recorded in a timeline.

Create Post Mortem and Analyses

A post-mortem report can be used to record all the lessons learned from the incident. In this way, content such as damage limitation, cause, measures as well as tickets and tasks of the individual teams can be recorded. In the reports, it is also possible to record the response time and cooperation of the teams and whether all stakeholders were informed about the resolution of the incident. Other reports at Opsgenie analyze the frequency of alerts, team performance, resolution speed and other information. All reports can be downloaded or scheduled to be sent at specified times.

Our success stories:

Arrange a non-binding appointment:

Christopher Willfroth
Atlassian Expert TIMETOACT Software & Consulting GmbH
Logo Jira Service Management
Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

Headerbild zu Anwendungsmöglichkeiten von Atlassian
Service

Anwendungsmöglichkeiten

Learn how you can integrate Atlassian products into your daily business to make your processes more efficient.

Headerbild zu Atlassian Cloud
Technologie

Cloud from Atlassian

Atlassian Cloud gives even small teams the ability to leverage the Atlassian product world. It allows you to flexibly adjust the number of users. Furthermore, you can choose from three paid variants of Cloud products. In this way, you always adapt your Atlassian product to your individual requirements. The multiple certified Atlassian Cloud solutions are hosted at Amazon Web Services Inc.

Headerbild von Enterprise Service Management
Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

Atlassian Logo
Technologie

Bamboo, Bitbucket, Sourcetree

Continuous Integration and a Continuous Delivery Pipeline with Bamboo, Bitbucket and Sourcetree. We can help you with our years of experience as a user as well as a solution partner of Atlassian products in many areas.

Logo Atlassian Confluence
Technologie

Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

Headerbild zu Projektmanagement standardisieren und optimieren
Service

Standardize and optimize project management | Atlassian

With defined standard templates, you can easily optimize your project management and use BigPicture to keep track of the status of your project, dependencies between tasks, and the planning and workload of your team.

Headerbild zu Cloud Migration
Service

Cloud Migration | Atlassian

The TIMETOACT team has been able to develop best practices as a result of a large number of migrations in recent years. These form the foundation of our standards, templates, scripts, and checklists and help you to move securely into the Cloud.

Headerbild zur FinOps Consulting
Service

FinOps Consulting

We advise you both commercially and technically on how to gain transparency over your cloud costs and how to reduce them sustainably.

Headerbild zu FinOps
Service 5/28/24

FinOps

Gain visibility into your cloud costs and sustainably reduce them by applying best practices from FinOps.

Headerbild zu Microsoft FinOps
Service

FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

Headerbild zu Data Governance Consulting
Service

Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

Navigationsbild zu Business Intelligence
Service

Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.

Headerbild zu IBM Cloud Pak for Data Accelerator
Technologie

IBM Cloud Pak for Data Accelerator

For a quick start in certain use cases, specifically for certain business areas or industries, IBM offers so-called accelerators based on the "Cloud Pak for Data" solution,

Header Konnzeption individueller Business Intelligence Lösungen
Service

Conception of individual Analytics and Big Data solutions

We determine the best approach to develop an individual solution from the professional, role-specific requirements – suitable for the respective situation!

Headerbild zu Dashboards und Reports
Service

Dashboards & Reports

The discipline of Business Intelligence provides the necessary means for accessing data. In addition, various methods have developed that help to transport information to the end user through various technologies.

Teaserbild Enterprise Content Management (ECM) Beratung
Service

Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

Service

Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

Headerbild zu Digitale Planung, Forecasting und Optimierung
Service

Demand Planning, Forecasting and Optimization

After the data has been prepared and visualized via dashboards and reports, the task is now to use the data obtained accordingly. Digital planning, forecasting and optimization describes all the capabilities of an IT-supported solution in the company to support users in digital analysis and planning.

Teaserbild zu Data Integration Service und Consulting
Service

Data Integration, ETL and Data Virtualization

While the term "ETL" (Extract - Transform - Load / or ELT) usually described the classic batch-driven process, today the term "Data Integration" extends to all methods of integration: whether batch, real-time, inside or outside a database, or between any systems.