After the independent merchants, the food markets operated under their own management were tackled: In the meantime, the TIMETOACT GROUP has digitized business documents of all 1,200 stores it serves for EDEKA Südwest. In the new IBM FileNet archive system, the former paper files are now available for filing and research in graded authorization independent of location - a great relief in the daily work routine of both field and office staff.
EDEKA Südwest serves markets in its delivery area from warehouse locations in Balingen, Ellhofen, Heddesheim, Offenburg and St. Ingbert. The sales representatives in the stores regularly discuss the product range structure and many other topics.
"It's all about bringing wholesale concepts into the markets," explains Jacqueline Ganter from the Sales Division of EDEKA Südwest. To do this, you need access to a wide range of documents. Thanks to the electronic archive, field sales staff no longer have to take them with them on every visit. They also no longer have to constantly call the office to have them search for and send specific documents relating to a process - something that often wasn't possible from one moment to the next, given the fact that they are stored in paper form. This meant that the search could sometimes take a long time, and the provision of information was generally time-consuming.