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Produktive Teams führen zu zufriedenen Kunden

Webcast: Productive teams lead to satisfied customers

Unleash the full potential of your company through better customer contact

Whether knowledge management, IT or service desk, the topic of service management is becoming increasingly important for customer satisfaction. Not only the IT infrastructure, but also distributed and cross-location internal workflows must function without interruption. This increases the need for a central point of contact that controls all business processes smoothly and provides the best possible support.

In order to develop the full potential of a company, Atlassian combines all requirements of modern service management in a central, ITIL-certified solution: JIRA Service Desk.

Learn more about Atlassian's enterprise-wide service management approach in our live webinar.

Learn more in the webcast

In a webcast Arne Ralf, Atlassian Specialist at the TIMETOACT GROUP, explains in a practical example

  • how to unleash the full potential of your teams with a company-wide service desk
  • which processes, automation rules and templates are included out-of-the-box as on-board tools.
  • how to set up your customized Service Desk in just a few days.
Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.
Checkliste als Symbol für die verschiedenen To Dos im Bereich Lizenzmanagement
Blog 2/1/22

License Management – Everything you need to know

License management is not only relevant in terms of compliance but can also minimize costs and risks. Read more in the article.
Technologie

Timechanger: Bulk changes to worklogs in Jira Datacenter

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.With our Timechanger plugin, you can move worklogs in Jira Datacenter to another issue and another account via bulk change.
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Service

IT strategy – A clear goal and the way to achieve it

The IT strategy provides you with the plan for the long-term development of your IT organisation, necessary technologies, processes and digital culture.
Webcast

Expedition zum Identity Management

Webcast: "Expedition zum Identity Management"
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Service

Cloud Migration | Atlassian

The TIMETOACT team has been able to develop best practices as a result of a large number of migrations in recent years. These form the foundation of our standards, templates, scripts, and checklists and help you to move securely into the Cloud.
Headerbild zu Projektmanagement standardisieren und optimieren
Service

Standardize and optimize project management | Atlassian

With defined standard templates, you can easily optimize your project management and use BigPicture to keep track of the status of your project, dependencies between tasks, and the planning and workload of your team.
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Service

IT security – protection against cyber attacks

IT security is becoming more and more important. We help organizations to implement appropriate and effective security structures, processes and controls.
Technologie Übersicht

We are your partner around Snowflake

With the Snowflake Data Cloud, you manage your data centrally in one place. We are happy to support and advise you on Snowflake.
Referenz 10/29/21

Standardized data management creates basis for reporting

TIMETOACT implements a higher-level data model in a data warehouse for TRUMPF Photonic Components and provides the necessary data integration connection with Talend. With this standardized data management, TRUMPF will receive reports based on reliable data in the future and can also transfer the model to other departments.
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Service

FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).
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Service

Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.
Referenz 12/27/23

Managing sensitive data through digital personnel files

TIMETOACT enables the digital management of approximately 1600 files and 20,000 personnel documents for Pfalzwerke. Managing and editing sensitive personnel data is now secure, requires less effort and is possible from anywhere.
Referenz 3/28/22

24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

Headerbild IT Asset Management
Service

IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.
Kompetenz 4/5/23

TIMETOACT provides support for ISO/IEC 19770-1 certification

As Certification Patron, we support you with ISO/IEC 19770-1 certification so that you can benefit from the advantages of certification. We develop and optimize your ITAM system according to the "Plan-Do-Act-Check" process model for an effective and efficient license management.
Software License Consulting & Cost Optimization
Technologie

Our starter packages

Fast access to a modern and scalable service desk, efficient task and Project Management across all business processes and performance check
Referenz 5/11/23

N-ERGIE bypasses costly IBM audits with IASP program

The management of IBM licenses poses challenges for companies. By participating in the IASP program, N-ERGIE Aktiengesellschaft avoids time-consuming IBM license audits.
Referenz 1/26/22

Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system. This was done automatically and with little manual effort using the specially developed Notes tool "ArchiveUsers".
Referenz

Smarter mobility with the portal switchh

Subway, S-Bahn, bus, car, ferry or bicycle: The pilot project "switchh" of HOCHBAHN in cooperation with Europcar and Car2Go makes Hamburg mobile.