Our experts have many years of experience in the implementation of complex IT service management projects in corporations, government organizations and family-owned companies. The satisfaction of our customers is the absolute focus of every project.
What is IT Service Management (ITSM)?
Benefit from IT Service Management:
IT supports business processes
IT Service Management ensures the necessary service-oriented alignment of IT and if appropriate, with the corresponding tool (e.g. CMDB).
Efficient and cost-optimized IT
Despite all customer orientation, cost and efficiency aspects of IT must not be neglected. IT service management also keeps an eye on these aspects.
Customer and service-oriented IT
The central focus is on the satisfaction of IT's (internal) customers. IT service management constantly reviews customer satisfaction and aligns IT services accordingly.
Future-oriented IT
IT service management is always forward-looking and takes technological trends into account in service design. It ensures that an organization's IT support is optimized for the long term.
We support you in the introduction of optimized IT service management.
Status analysis & Target strategy
After an assessment of the current IT services with their processes and tools, we create a long-term IT strategy for optimal support of the business processes.
Implementation concept
We define the implementation concept and the service catalog to generate quick wins and long-term implementation of the IT service management strategy.
Recommendation / Business Case
We prepare decision documents (incl. business case) to obtain the necessary management support for the implementation.
ITSM Introduction & Support
We accompany customers during the introduction of IT Service Management and ensure that the benefits are quickly achieved.
Disciplines of IT Service Management
These four areas contribute to an optimal IT Service Management. Based on our experience, best practices and the state of the art, we define them together with you.
Business Process Management (PCM)
In short, business process management deals with the so-called "WH-questions". Who does what when with whom and why at all? Due to the increasing complexity and interconnectedness in companies, answering those questions can become quite a challenge. We can help you evaluate your business processes and align them in such a way that they serve the company's success. IT Services can help.
Configuration Management Database (CMDB)
A CMDB is a database in which the various IT resources are inventoried and monitored. The CMDB contains hardware assets such as laptops, telephones and servers, as well as virtual assets such as networks and firewalls. CMDB provides the basis for the services or technical items and is used to display the dependencies of the individual assets on each other. Transparency and clarity about this are the positive result.
Service-oriented architecture (SOA)
Service-oriented architecture (SOA) is an architectural pattern in information technology from the field of distributed systems for structuring and using the services of IT systems. The orientation of IT systems to business processes plays a special role here. In other words, it involves the orchestration of components in relation to business processes and serves to establish optimal ITSM.
IT Governance
IT governance can be understood as the basis for the entire IT within a company. It regulates which processes, organizational structures, roles and management structures are in place within the company. The great benefit of IT governance comes from the clear specifications, which lead to better compliance and thus to better services. Functioning IT governance is a prerequisite for successful IT service management.
Jira Service Management
ServiceNow
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Jan Hachenberger
