Webcast: Productive teams lead to satisfied customers

Unleash the full potential of your company through better customer contact

Whether knowledge management, IT or service desk, the topic of service management is becoming increasingly important for customer satisfaction. Not only the IT infrastructure, but also distributed and cross-location internal workflows must function without interruption. This increases the need for a central point of contact that controls all business processes smoothly and provides the best possible support.

In order to develop the full potential of a company, Atlassian combines all requirements of modern service management in a central, ITIL-certified solution: JIRA Service Desk.

Learn more about Atlassian's enterprise-wide service management approach in our live webinar.

Learn more in the webcast

In a webcast Arne Ralf, Atlassian Specialist at the TIMETOACT GROUP, explains in a practical example

how to unleash the full potential of your teams with a company-wide service desk
which processes, automation rules and templates are included out-of-the-box as on-board tools.
how to set up your customized Service Desk in just a few days.

Sprechen Sie uns an!

Sascha Wadenpohl

Managing DirectorTIMETOACT Software & Consulting GmbHContact

TIMETOACT

Webcast

Expedition zum Identity Management

Webcast: "Expedition zum Identity Management"

TIMETOACT

Service

Service

Standardize and optimize project management | Atlassian

With defined standard templates, you can easily optimize your project management and use BigPicture to keep track of the status of your project, dependencies between tasks, and the planning and workload of your team.

TIMETOACT

Service

Service

Cloud Migration | Atlassian

The TIMETOACT team has been able to develop best practices as a result of a large number of migrations in recent years. These form the foundation of our standards, templates, scripts, and checklists and help you to move securely into the Cloud.

TIMETOACT

Technologie

Technologie

Enterprise Service Desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions regarding the design and organization of processes and the further development of a modern service desk.

TIMETOACT

Training

Academy

TIMETOACT

Service

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

TIMETOACT

Service

Service

Agile Software Development

A project rarely turns out as it was initially planned. Agility does not only apply to Project Management, but also to methods and processes of Software Development in order to avoid risks and undesirable developments during the process.

TIMETOACT

Martin LangeBlog

Blog

License Management – Everything you need to know

License management is not only relevant in terms of compliance but can also minimize costs and risks. Read more in the article.

TIMETOACT

Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

TIMETOACT

Service

Application Development

Application Development refers to the process of modifying, designing and/or developing one or more applications. Gaps in the software landscape can be closed by tailoring applications individually to the customer.

TIMETOACT

Service

Service

IT strategy – A clear goal and the way to achieve it

The IT strategy provides you with the plan for the long-term development of your IT organisation, necessary technologies, processes and digital culture.

TIMETOACT

Service

Service

Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

TIMETOACT

Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

TIMETOACT

Technologie

Technologie

Tempo Customizing and Integration

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.

TIMETOACT

Technologie

Timechanger: Bulk changes to worklogs in Jira Datacenter

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.With our Timechanger plugin, you can move worklogs in Jira Datacenter to another issue and another account via bulk change.

TIMETOACT

Kompetenz

Kompetenz

IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.

TIMETOACT

Service

Service

FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

TIMETOACT

Referenz

Support for IBM software licenses and ILMT for GLS

TIMETOACT not only takes over the support of the ILMT for GLS IT Service GmbH and assists with the compliance of license requirements, but also advises in the future on questions regarding licensing and license acquisition.

TIMETOACT

Referenz

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

TIMETOACT

Referenz

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

TIMETOACT

Service

Service

IT Sourcing & Vendor Management – Managing IT Partners

We ensure the application of best practice methods for the selection and evaluation of IT vendors and service providers and for cost-optimized supplier management.

TIMETOACT

Service

Service

IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

TIMETOACT

Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

TIMETOACT

Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

TIMETOACT

Service

Service

License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

TIMETOACT

Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

TIMETOACT

Referenz

Semper uses TIMETOACT Vacation Manager as SaaS

Maximum convenience in vacation management: educational institution benefits from user-friendliness of M365-compatible TIMETOACT solution.

TIMETOACT

Referenz

Heras: Microsoft cost savings despite price increase

in order to save costs for Microsoft Azure and Microsoft 365, Heras chose the TIMETOACT cost optimization approach for Microsoft.

TIMETOACT

Service

Service

Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

TIMETOACT

Service

Data Integration, ETL and Data Virtualization

While the term "ETL" (Extract - Transform - Load / or ELT) usually described the classic batch-driven process, today the term "Data Integration" extends to all methods of integration: whether batch, real-time, inside or outside a database, or between any systems.

TIMETOACT

Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

TIMETOACT

Service

Service

Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

TIMETOACT

Technologie

Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

TIMETOACT

Technologie

Microsoft Azure

Azure is the cloud offering from Microsoft. Numerous services are provided in Azure, not only for analytical requirements. Particularly worth mentioning from an analytical perspective are services for data storage (relational, NoSQL and in-memory / with Microsoft or OpenSource technology), Azure Data Factory for data integration, numerous services including AI and, of course, services for BI, such as Power BI or Analysis Services.

TIMETOACT GROUP

Webcast

Microsoft 365 Operations-Meetup

In our Microsoft 365 Operations-Meetup within 4 weeks we will present you optimization possibilities relating to your Microsoft 365 Digital Workplace. Register now!

TIMETOACT

Service

Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

TIMETOACT

Service

Service

IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

TIMETOACT

Technologie

Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

TIMETOACT

Referenz

Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system. This was done automatically and with little manual effort using the specially developed Notes tool "ArchiveUsers".

TIMETOACT

Technologie

Pimcore als Open Source Software Platform

Pimcore is a free-to-use open source software platform and is already used effectively in many corporate fields. With Pimcore, your classic day-to-day business problems with portals and websites are easily solved as we tailor the platform to your specific business requirements.

TIMETOACT

Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

TIMETOACT

Technologie

IBM Cloud Pak for Data

The Cloud Pak for Data acts as a central, modular platform for analytical use cases. It integrates functions for the physical and virtual integration of data into a central data pool - a data lake or a data warehouse, a comprehensive data catalogue and numerous possibilities for (AI) analysis up to the operational use of the same.

TIMETOACT

Technologie

IBM License Metric Tool (ILMT)

The IBM License Metric Tool (ILMT) is provided free of charge by IBM to ensure monitoring of IBM software in virtualized environments.

TIMETOACT

Referenz

Interactive online portal identifies suitable employees

TIMETOACT digitizes several test procedures for KI.TEST to determine professional intelligence and personality.

TIMETOACT

Technologie

Decision Optimization

Mathematical algorithms enable fast and efficient improvement of partially contradictory specifications. As an integral part of the IBM Data Science platform "Cloud Pak for Data" or "IBM Watson Studio", decision optimisation has been decisively expanded and embedded in the Data Science process.

TIMETOACT

Service

Service

Demand Planning, Forecasting and Optimization

After the data has been prepared and visualized via dashboards and reports, the task is now to use the data obtained accordingly. Digital planning, forecasting and optimization describes all the capabilities of an IT-supported solution in the company to support users in digital analysis and planning.

TIMETOACT

Service

Service

Dashboards & Reports

The discipline of Business Intelligence provides the necessary means for accessing data. In addition, various methods have developed that help to transport information to the end user through various technologies.

TIMETOACT

Kompetenz

IT Monitoring & Service Assurance Consulting

Ensure the continuous operation of your IT and enable customers and employees to use IT services and products without problems.

TIMETOACT

Referenz

24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

TIMETOACT

Service

Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.

TIMETOACT

Service

Service

License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.

TIMETOACT

Technologie

IBM Planning Analytics mit Watson

IBM Planning Analytics with Watsons enables the automation of planning, budgeting, forecasting and analysis processes using IBM TM1.

TIMETOACT

Service

Fullstack Development

The trend in Software Development is towards Full-Stack Development. Full-stack developers are programmers who work in both frontend and backend development and thus have competencies in the areas of databases, servers, systems and clients.

TIMETOACT

Technologie

IBM Spectrum Protect

Spectrum Protect is the leading data protection solution from the American industry leader IBM. As TIMETOACT, we take a holistic view of cyber security and focus on building resilient IT and OT.

TIMETOACT

Technologie

Technologie

Open Source Compliance

Prevent risks with optimal license management. We are at your side and show you the rights and obligations of the individual licenses.

TIMETOACT

Technologie

Technologie

IBM InfoSphere Information Server

IBM Information Server is a central platform for enterprise-wide information integration. With IBM Information Server, business information can be extracted, consolidated and merged from a wide variety of sources.

TIMETOACT

Referenz

Interactive stock map for Schweizerischen Bundesbahnen

TIMETOACT develops an interactive monitoring map to visualize the central alarm management and service monitoring for the Swiss Federal Railways, in short: SBB.

TIMETOACT

Kompetenz

Network Performance Management

With Network Performance Management you can monitor the performance of complex IT landscapes. This enables you to detect capacity bottlenecks, unexpected deviations from normal operation as well as faults at an early stage and to remedy them immediately.

TIMETOACT

Technologie

Microsoft SQL Server

SQL Server 2019 offers companies recognized good and extensive functions for building an analytical solution. Both data integration, storage, analysis and reporting can be realized, and through the tight integration of PowerBI, extensive visualizations can be created and data can be given to consumers.

TIMETOACT

Referenz

Continuous license support pays off

If IBM software is used, the compliance-conforming use of the IBM License Metric Tool (ILMT) plays a decisive role. TIMETOACT ensures compliance with IBM regulations for a city administration in North Rhine-Westphalia and continuously monitors the correct licensing.

TIMETOACT

Service

Service

Data Science, Artificial Intelligence and Machine Learning

For some time, Data Science has been considered the supreme discipline in the recognition of valuable information in large amounts of data. It promises to extract hidden, valuable information from data of any structure.

TIMETOACT

Technologie

Microsoft Azure Synapse Analytics

With Synapse, Microsoft has provided a platform for all aspects of analytics in the Azure Cloud. Within the platform, Synapse includes services for data integration, data storage of any size and big data analytics. Together with existing architecture templates, a solution for every analytical use case is created in a short time.

TIMETOACT

Technologie

IBM Cloud Pak for Data Accelerator

For a quick start in certain use cases, specifically for certain business areas or industries, IBM offers so-called accelerators based on the "Cloud Pak for Data" solution, which serve as a template for project development and can thus significantly accelerate the implementation of these use cases. The platform itself provides all the necessary functions for all types of analytics projects, and the accelerators provide the respective content.

TIMETOACT

Service

Application Modernization

Application Modernization focuses on modernizing existing applications. The key to success in Application Modernization is the strategy and selection of projects.

TIMETOACT

Kompetenz

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

TIMETOACT

Kompetenz

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

TIMETOACT

Kompetenz

Correlate 2.0 - Mastering complex IT infrastructures

Monitoring extensive infrastructures is a demanding task that requires specialized and powerful monitoring solutions. Telecommunications providers and large service providers usually work with very heterogeneous IT landscapes and are faced with the challenge of optimizing the quality and availability of their services, reducing operating costs and ensuring compliance with contractual and regulatory requirements.

TIMETOACT

Service

FinOps

Gain visibility into your cloud costs and sustainably reduce them by applying best practices from FinOps.

TIMETOACT

Technologie

Technologie

Talend Application Integration / ESB

With Talend Application Integration, you create a service-oriented architecture and connect, broker & manage your services and APIs in real time.

TIMETOACT

Referenz

Reference story Media Broadcast: Always on Reception

Together with TIMETOACT, Media Broadcast is digitizing its processes to provide unprecedented transparency and reliability of services.

TIMETOACT

Referenz

Custom licensing

MARKANT Handels und Service GmbH (MARKANT) is fully exploiting the potential of its IBM software licenses with this year's license renewal. Instead of relying on IBM's traditional Passport Advantage model as in the past, MARKANT is using a licensing concept specially adapted to the company for the first time.

TIMETOACT

Technologie

Technologie

Mendix in retail

Improve collaboration with suppliers, enhance the customer experience or add intelligent automation. Transform creative ideas into innovative concepts to increase efficiency across multiple areas of your business.

TIMETOACT

Referenz